Manage subscription
Do you have any questions, ideas, or anything you would like to share with us?
NordLivo is still under development and we are building the platform together with the families who will use it. Therefore, we would love to hear from you – regardless of whether you have a question, an idea, or just want to know more.
Use the contact form or email us at kontakt@nordlivo.dk
Here you’ll find everything about cancelling your subscription, withdrawing from a purchase and deleting your account and data.
Cancel your subscription
Subscriptions in the Nordlivo app are paid through Apple or Google, so that’s where you cancel them:
- iPhone: Open Settings → tap your name → Subscriptions → Nordlivo → Cancel Subscription.
- Android: Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Nordlivo → Cancel subscription.
You keep access until the end of the period you have paid for.
Withdraw from a purchase
Purchases on nordlivo.dk: You have a 14-day right of withdrawal from the date of payment. Use the form at the bottom of the page and include your name, your order number and "Withdraw purchase". We process your request within 5 working days and refund the full amount to the payment method you used. Read more in our refund policy.
Purchases in the App Store or Google Play: Refunds are handled by Apple or Google. Request a refund via Apple (reportaproblem.apple.com) or under Payments & subscriptions in Google Play.
Delete account and data
You can delete your account directly in the Nordlivo app. If you no longer have the app, you can write to us using the form below or at kontakt@nordlivo.dk from the email address your account was created with.
When your account is deleted, your information and the calendars you have connected are removed. Deleted information may remain in backups for up to 14 days. Remember to cancel any active subscription with Apple or Google – it does not stop automatically when the account is deleted. Read more in our App Privacy Notice.